Last updated: June 2026
1. Acceptance of Terms
By accessing or using RxEMR ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Platform.
2. Description of Service
RxEMR is a comprehensive Electronic Medical Records and Hospital Management System that provides tools for patient registration, clinical documentation, laboratory management, radiology/PACS, pharmacy, billing, claims processing, and related healthcare operations.
3. User Responsibilities
As a user of the Platform, you agree to:
- Provide accurate and complete information
- Maintain the confidentiality of your account credentials
- Use the Platform in compliance with applicable laws and regulations
- Not misuse or attempt to circumvent Platform security measures
- Notify us immediately of any unauthorized account access
- Ensure your facility has appropriate consent and authorization to use patient data
4. Intellectual Property
The Platform, including its design, code, and content, is owned by RxEMR and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.
5. Data Ownership
You retain ownership of all data you enter into the Platform. We claim no intellectual property rights over your data. We will not use your data for purposes other than providing the Platform services without your consent.
6. Security & Compliance
RxEMR implements industry-standard security measures including encryption, access controls, and audit logging. We maintain HIPAA compliance and undergo regular security assessments. However, no system is completely secure, and we cannot guarantee absolute security of your data.
7. Service Level Agreement
We strive to maintain 99.9% platform availability. Enterprise customers are covered by a formal SLA with service credits for downtime. Scheduled maintenance is performed during low-usage periods with advance notice.
8. Limitation of Liability
RxEMR shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform. Our total liability shall not exceed the amount paid by you for the Platform services in the 12 months preceding the claim.
9. Termination
We may terminate or suspend your access to the Platform for violation of these terms or for any other reason with appropriate notice. Upon termination, your data will be made available for export within 30 days.
10. Changes to Terms
We reserve the right to modify these terms at any time. Users will be notified of material changes via email or Platform notification. Continued use after changes constitutes acceptance of the new terms.
11. Governing Law
These terms shall be governed by and construed in accordance with the applicable laws. Any disputes shall be resolved through binding arbitration.
12. Contact
For questions about these terms, contact us at legal@rxemr.com.